Purchasing Information

Orders may be placed using the on-line order form

 or by phone at 541-301-3332. 

You can submit the completed form by fax (541-552-1381)or you can mail the form after you have completed it and send it with a check or money order to:      

Envision Ceramic Tile
305 Hillcrest St
Ashland, OR 97520

All tiles are made to order and are subject to production limitations. Delivery date is dependent on size and complexity of order and prior commitments.

Shipment is by UPS ground or US Mail. All shipping costs will be billed to customer prior to shipment.

All orders become property of buyer at time of shipping. Shipping is insured but loss or damage after delivery is not. Tiles should be inspected upon delivery prior to installation. Customer must notify Envision Ceramic Tile immediately of any damaged or missing tiles. No claims will be honored after tile is installed.

Terms/Warranty:

Orders less than $600.00 must be prepaid at the time of ordering. Orders over $600.00 require a 50% deposit with the balance due upon notification of order completed and ready to ship.

Tiles are warranted for purchase price only - Envision Ceramic Tile has no control over installation materials, technique, maintenance or usage and, therefore, assumes no responsibility for damage during or after installation.

Tiles should be laid out prior to installation to verify spacing and fit.

Handmade tiles can vary slightly in size and coloration from tile to tile. These kinds of variations are inherent characteristics of handcrafted ceramics and a reasonable tolerance normal to the industry must be allowed.

Finished handmade tiles can very in size up to 1/8 inch from the specified size.

Because all tiles are made to order, no returns for credit or refund will be accepted unless authorized in writing by Envision Ceramic Tile.